Contact Us

Phone Support

Mon-Fri, 9am - 5pm (EST)
Call us: 1-855-938-5512
Fax: 1-631-980-4169

Mailing Address

Value Eyecare Network, Inc.
c/o ocusafe.com
60 Plant Ave Suite 4
Hauppauge, NY 11788

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Frequently Asked Questions

  • Contact us within 30 days of the delivery date for a free replacement or refund for any manufacturing defect on either the lens or frame. There will be a 50% remake fee for a frame change.
  • After you contact us, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label (Domestic First Class U.S. Mail only). Your returns cannot be processed without an RMA number, please make sure it’s included in your return package.
  • Refunds can only be issued after we have received your return. Depending on your financial institution, it may take up to 2-4 business days for the refund to reflect in your account. You may also opt to be refunded in store credit, which will be immediately available.
  • Returned items must be in original condition.
  • Your safety glasses are custom made to your exact prescription and PD measurement, then cut and fit to the frame of your choosing.
  • Over 95% of all orders ship within 5-10 business days. For some higher prescriptions and multifocals (progressives and bifocals) it may take up to an additional 1-3 business days to process your order.
  • We take pride in our products and every pair of glasses goes through a quality assurance inspection process. A small percentage of orders do not initially pass final inspection and we may need to redo all or part of the process; the order is then fast tracked through production so that it may be sent out in a timely manner.
  • If you order more than one pair of glasses, they will be shipped out together.
  • USPS First Class (2-5 days after production) - Free
  • First Class International (7-14 business days to most countries) - $19.99

On the inside of your frame, you will see numbers that tell you the measurements of your frame. Most of the time, it is a series of three numbers, however, sometimes there’s only two. Here’s what they mean:

frame measurements
  • In the USA it is federal law that a prescription must be given to you at the conclusion of an eye examination (as long as you’ve paid for this service), whether you ask for it or not. It is unlawful for them to require a purchase, signing a waiver or disclaimer, or charging you an additional fee.
  • Note: please be mindful of the positive (+) or negative (-) signs in front of the numbers on your prescription. Please take special note of this when you enter your prescription during your ordering process.
  • SPH or SPHERE = the "overall" power. If there are no other numbers in your prescription, it’s the SPH. D.S. or DS = diopters sphere (means you have sphere power only)
  • CYL or cyl = CYLINDER power; the amount of astigmatism. These numbers should always be both negative or both positive.
  • AXIS = this number goes with your CYL. There cannot be one without the other.
  • ADD = how much power gets added to the distance Rx, for your reading-only Rx or for the bottom half of your bifocals/progressives
  • Pl or pl or plo = PLANO; it's a placeholder for the number zero
  • O.D. or OD = right eye
  • O.S. or OS = left eye
  • O.U. or OU = both eyes
  • NV or NVO = near-vision or near-vision-only; your doctor is recommending "reading-only" glasses
  • P.D. or PD = pupillary distance (the distance in between your right pupil and your left pupil), in millimeters (mm)
  • Keep in mind when you’re entering your prescription that sometimes they won’t write a decimal point
    • -50 = -0.50
    • +100 = +1.00
  • Sometimes doctors write their prescriptions differently or even use different Rx pads. If there’s any part of your prescription that you don’t understand, please don’t hesitate to contact us as we’ll be happy to assist you and ensure that your glasses are made correctly.
  • Your Pupillary Distance is the measurement of the distance from the center of one pupil to the other. We use this measurement when customizing your glasses to ensure that the focal point is centered precisely to your measurement.
  • Your (PD) is not technically a part of your prescription so most of the time they don’t measure it but you can ask them to or you can measure it yourself using a millimeter ruler or use our free tool that accurately measures it for you.
  • As a guideline:
    • most adults’ PDs are between 55-65 mm
    • Most kids’ PDs are between 42-54 mm